Question : How can I get a refund from Cingular wireless when their phone service was terrible?
I ordered 3 phones (a family plan) from Cingular wireless and everyone’s phone worked Ok but mine. After two weeks of calls and emails to rectify the problem I was left with no choice but to cancel my service. I mailed back the phones (at my expense) and was given a refund except for $33. Cingular refuses to refund that balance because I had some use of the phone. I liken this to eating a shrimp dinner that makes you sick and the restaurant still makes you pay for the rice and beans that came with it. I would not have ordered a phone that only worked half the time. They know this because of the constant disconnections I got trying to rectify the problem. I finally resorted to my landline where I was treated with misinformation, incompetence and indifference. Contacting the FCC gets me referred back to Cingular and the cycle continues. Any suggestions or should I just chalk this up to experience and share my story to try to save others from a "Cingular" fate?
- asked by Juanita F
All Answers: Answer #1I wish I could go back to the past knew about Cingular's horrible service. In one word--CingularWireless has "Terrible" customer service.Theydon't have any respect for their customers--allthey care for is MONEY. FOLKS----DON'T GET ANYPHONE, PHONE PLAN FROM CINGULAR WIRELESS. PERIOD.TAKE MY WORD FOR IT. I JUST CANCELLED MY SERVICEWITH THEM----I CALLED FOR A TECHNICAL ISSUE--ANDTHEY KEPT TRANSFERING ME FROM DEPARTMENT TODEPARMENT AND FINALLY CUT ME OFF THREE TIMES!!!GUYZ---ONCE AGAIN...DON'T GET CINGULAR WIRELESS.
- answered by X-Cingular Wireless
Answer #2
Ugh. I had a similar experience with Nextel. Theytold me I was in a wonderful service area and thatit wasn't service that was causing all my calls todrop...it was that "too many users were on theirtowers currecntly in this location". Like that'sMY problem. And anyway, the phone clearly said NOSERVICE after these dropped calls, so I know thisperson was giving me bull. Unfortunately, I didnot find a way to get a refund AT ALL from Nextel,or even have the waive the cutoff fee. Thanks forthe info, though. Now I know who I WON'T betransferring to.
- answered by grayhare
Answer #3
I have been with Cingular Wireless for 10 years asa customer, and have received no problems withtheir service or support. I think they are a greatcompany. If you cancel your service, you do losemoney, it is in the Cingular Agreement.
- answered by sharkman
Answer #4
Cingular having problems? That happens every bluemoon, if that. Out of all the phone companiesi've had, Cingluar has been the best out of all. Sprint has too much disconnected calls andT-Mobile has bad customer service. I hopeeverything comes out good for you and your able torefund your money in the long run.
- answered by CuBaBloDpR17
Answer #5
Call them and threaten to file suit, that usuallyworks.
- answered by Mister Darko
Answer #6
I've been a Cingular wireless customer since 2000. I had some phone problems in the past, and I hadexcellent service with customer service and techsupport when I needed assistance. My phone wasnot receiving text messages and it was delaying myvmail alerts. The tech dept taught me to turn offthe phone, take out the battery, put battery onand turn on the phone. Sometimes you need to turnoff/on so the phone can reset itself (just like acomputer). I also emailed customer support andthey were prompted in responding too. I wish youwere able to get quality service like I did when Ineeded it.
- answered by JenGen
Answer #7
you should sign up with t-mobile great serviceand offers a 30 day trail period,for instins youdont like the service you can get a full refundfor the phones and deposit(if You need adeposit).and no early termination fee
- answered by really needs help
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